A+ Module
CompTIA A+ Core 2 (220-1202)

Operational Procedures for A+

Operational Procedures covers documentation, asset management, change management, backup, safety, incident response, privacy, licensing, professionalism, remote access, scripting, and ai use. The public guide gives the lesson content for free; the app adds tracked testing, weak-area practice, and progress history.

9topics
52lessons
Start topic 1

Topics in this module

1

Documentation, Ticketing, and Issue Records

This A+ topic teaches technician-level discipline for support records: how to build usable tickets, apply severity and escalation correctly, maintain asset identifiers and lifecycle context, and distinguish common operational document types (incident reports, SOPs, chec...

6 lessons
2

Asset Management and Service Documentation

This A+ topic teaches technician-level operational records and reusable service documents that support effective day-to-day support.

6 lessons
3

Change Management

This A+ topic covers technician-level change-management controls that reduce operational risk when making system or service changes.

6 lessons
4

Backup and Recovery

This A+ topic package covers workstation-level backup and recovery knowledge at CompTIA A+ technician depth. Teach the named backup types (full, incremental, differential, synthetic full), recovery targets (in-place/overwrite vs alternative-location), backup testing fre...

5 lessons
5

Safety and Environment Controls

This A+ topic covers technician-level safety controls and local environmental controls that protect people and equipment during hardware service.

6 lessons
6

Incident Response, Privacy, Licensing, and Compliance

This A+ topic supplies technician-level guidance for handling incidents and privacy/licensing/compliance items you will encounter during support.

6 lessons
7

Communication and Professionalism

# Topic boundaries and scope

6 lessons
8

Remote Access Technologies

This A+ topic teaches technician-level recognition and basic support judgment for common remote access technologies used in troubleshooting and support.

5 lessons
9

Scripting Basics and AI Use

This A+ topic provides technician-level, operational recognition and safe-use guidance for two related objective areas: basic scripting concepts and basic AI concepts.

6 lessons

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